IT Product Manager – Digital Workplace & IP Telephony

Quick Facts

• Role: IT Product Manager for Digital Workplace & IP Telephony

• Focus: Global IP Telephony product lifecycle and ITIL-aligned service operations

Description

Own and manage the global IP Telephony strategy across its full lifecycle, including analysis, design, go-live, operations, continuous improvement, and decommissioning in line with ITIL guidelines. Steer an international support team to meet SLA and budget targets, validate operational readiness, and optimize ITIL-based operational processes.

Responsibilities

• Manage and plan global IP Telephony strategy across the full product lifecycle

• Own the end-to-end product lifecycle: analysis, design, development, deployment, operations, continuous improvement, and decommissioning (ITIL)

• Coordinate the international support team to meet contractual Service Level Agreements (SLAs) and budget targets

• Own and monitor CAPEX/OPEX and total costs vs. target specifications

• Collaborate with Service Delivery Managers and external partners to ensure SLA compliance and budget adherence

• Validate product functionality and operational readiness for seamless, high-quality service delivery

• Optimize cross-functional ITIL operational processes and quality standards

• Lead complex initiatives within the Digital Workplace service line

• Manage external service contracts and/or licenses associated with the product

• Carry out project management activities related to IP Telephony services

Requirements

• University degree in Information Technology (Bachelor’s or Master’s) or a comparable field

• Several years of relevant experience in lifecycle and obsolescence management

• Proven IT Service Management (ITSM) experience, with focus on Service Operations

• Proven experience managing/operating IT infrastructure and IT service delivery

• Experience with VoIP/Cisco technologies and ITSM service operations in a highly regulated corporate environment

• International mindset and ability to work efficiently in multinational teams

• Negotiation-level English and native-level German