IT Support Consultant

Quick Facts

Role: IT Support Consultant for Clubspire (software for fitness and sports centers). Focus: customer support, onboarding, and continuous improvement of support and product.

Description

In this role, your work doesn’t end with closing a ticket. You’ll support customers with anything from everyday questions to complex technical issues, help new centers go live, and partner with developers to improve the product.

Responsibilities

• Handle customer requests, from basic questions to more complex technical problems
• Assist new sports centers with onboarding Clubspire into real operations
• Configure the system, train customers, and find the best solutions for their needs
• Collaborate with developers and contribute to product improvements
• Improve customer support, documentation, and internal processes
• Share experience with less experienced colleagues

Requirements

• Experience with software support (and motivation to solve new problems)
• IT support experience in B2B or SaaS environments (preferred/ideal)
• Ability to independently analyze problems and complete solutions
• Strong communication with customers, including under pressure
• Technical mindset and willingness to dig deeper into how the system works
• Proactive problem-solving and active searching for answers
• Willingness to share knowledge and help others
• Knowledge of databases, APIs, or software integrations is an advantage (programming not required)

Benefits

• Impactful work—solve problems for real people and support daily operations of new centers
• Independence and the ability to influence support practices
• Opportunity to propose improvements that can reach the development team