Sales & Service Process Specialist

Quick Facts

Sales & Service Process Specialist

Analyze, structure, and optimize sales and service business processes and translate business requirements into digital, standardized solutions—focused on Salesforce and related systems.

Description

Capture and structure requirements from Sales, Service, and other business areas, then visualize and optimize business processes. Translate specialist requirements into digital solutions and system logic while coordinating with IT and external partners. Develop and enhance the Salesforce platform via functional concepts, process descriptions, and user stories, supporting projects from idea to successful rollout.

Requirements

• Completed commercial, technical, or IT-oriented training or a related degree
• Knowledge of analyzing, designing, or optimizing business processes
• Understanding of specialist requirements and operational workflows; ability to derive structured, standardized, optimized solution approaches
• Interest in digital solutions and continuous development of systems and processes
• Ideally initial experience with CRM systems (e.g., Salesforce or similar platforms)
• Confident stakeholder presence and enjoyment of cross-functional collaboration
• Independent, structured, solution-oriented working style
• Very good German and English skills

Responsibilities

• Analyze and structure requirements from Sales, Service, and other departments
• Capture, visualize, and optimize business processes
• Translate specialist requirements into digital solutions and system logic
• Coordinate collaboration between departments, IT, and external partners
• Develop and further enhance the Salesforce platform and digital applications
• Create functional concepts, process descriptions, and user stories
• Accompany projects from idea through to successful implementation
• Establish new applications and processes in everyday work

Benefits

• Four-day onboarding
• Long-term perspective with the goal of an unlimited contract
• Mobile work by individual arrangement
• Further training in an 800 m² learning center
• Company pension plan
• Health programs
• Bike leasing
• Free covered parking
• Catering in the “Kochwerk”
• Team events and attractive employee discounts