IT Support Specialist (L1 Service Desk)

Quick Facts

• Role: IT Support Specialist (L1 Service Desk) in healthcare operations

Description

You will deliver L1 IT support via an IT service desk in a healthcare environment and help administer core healthcare and Microsoft systems. The position includes operating and maintaining the healthcare information system, MS Office 365, MS Dynamics, and other IT applications, along with managing IT hardware records and documentation. You will also support onboarding/offboarding IT processes and contribute to improvements in the internal IT and security infrastructure.

Responsibilities

• Provide L1 IT support (IT service desk) in healthcare operations
• Administer the healthcare information system
• Manage MS Office 365 administration
• Manage MS Dynamics
• Manage IT applications
• Record and manage IT hardware inventory
• Collaborate on development of internal IT environment and security infrastructure
• Maintain IT documentation
• Ensure IT onboarding/offboarding processes

Requirements

• Completed secondary education (maturita)
• Knowledge of Windows 10/11
• Basic knowledge of TCP/IP
• Basic knowledge of MS Entra ID and Office 365
• Criminal record clearance
• Willingness to learn new things, positive attitude, and communication skills
• General understanding of IT and telecommunications environment

Benefits

• Modern and friendly working environment
• Ongoing training and professional growth
• Support for improving technical and communication skills
• Clear healthcare software overview
• Attractive compensation and benefits: 25 days of leave; leave/sport/culture contribution; interest-free loan; meal tickets or life insurance contribution; healthcare for employee and family members