IT Support Specialist (L1)

Quick Facts

• Role: IT Support Specialist (L1)

• Focus: Security monitoring and first-level IT support

• Schedule: Shift work in continuous operation (24/7)

Description

You will work in the IT department as an L1 Support Specialist responsible for security monitoring and for evaluating suspicious security IT events and attacks. The role includes first-level technical support for end users, monitoring ICT infrastructure, and handling and documenting incidents. Complex incidents will be escalated to higher support levels (L2/L3).

Responsibilities

• Monitor operational systems and parts of the ICT infrastructure using monitoring tools

• Provide first-level technical support to end users (phone, email, ticketing system)

• Record, classify, and resolve events and incidents

• Perform basic diagnostics of issues in hardware, software, and network operations

• Escalate more complex incidents to L2/L3

• Collaborate with internal and external IT teams and maintain accurate documentation

Requirements

• General orientation in IT and interest in further professional development

• Clear communication skills and a systematic approach to resolving requests

• Independence, reliability, and willingness to learn

• Advantage: basic awareness of cybersecurity

• Advantage: prior experience in a similar position or technical education

Benefits

• Stable environment and a professional team

• Opportunity for professional growth into higher levels of IT support

• Support for training and industry certifications