Service Desk Specialist

Quick Facts

• Role: Service Desk Specialist

• Scope: Internal and external IT support, ticketing and incident handling, end-user assistance, and device administration

• Work model: On-site for the first 3 months; then hybrid

Description

Provide internal service for computers and IT equipment and support users both in-office and remotely. Manage ticket handling, incidents, and day-to-day infrastructure support in Windows 10/11 and Microsoft 365, including software installation and mobile device management for iOS/Android. Perform periodic reporting and provide HSM device service (u.Trust, CP5, GP) onsite and at client locations.

Responsibilities

• Maintain internal service for IT software and hardware

• Support external service for IT software and hardware

• Handle tickets, failures, and monitor/control ongoing incidents in the IT infrastructure

• Provide technical support via email, Microsoft Teams, phone, and the ticketing system

• Install and configure software for users

• Administer mobile device management for iOS and Android

• Create periodic reports

• Service HSM devices (u.Trust, CP5, GP) onsite and at client locations

• Participate in phone duty rotations

Requirements

• Several years of professional IT experience

• Fluent knowledge of Windows systems

• Microsoft 365 knowledge

• Basic macOS and Linux knowledge

• Knowledge of iOS/Android

• LAN administration knowledge: Windows Server, Active Directory, DHCP, DNS

• Network security administration knowledge for office LAN resources

• Good English, especially for reading and understanding documentation

• Independence, reliability, accuracy, and proactive approach

• Communication skills

• Ability to learn quickly and work on multiple projects simultaneously

• Valid B driving license

• On-site work for the first 3 months (obligatory)

Benefits

• Employment contract with a benefits package

• Bonus incentive system

• Private medical care

• Life insurance

• Career development support (training and conferences)

• Friendly environment and work with an experienced team

• Integration meetings

• Opportunity to propose ideas and influence company development