IT Support Specialist (Helpdesk)

Quick Facts

• Role: IT Helpdesk / IT Support Specialist (First- and Second-Level Support)

Description

You will provide practical first- and second-level IT support for both office and production operations, troubleshooting Windows, Microsoft Office/Outlook, hardware, software, and common IT tools. The role includes installing, configuring, maintaining, and repairing end-user equipment (PCs, laptops, printers, barcode and label printers/scanners), managing IT incidents and requests with SLA-aligned documentation/escalations, and supporting employee onboarding/offboarding. You will also support basic client-side troubleshooting related to SAP, MES, and SCADA, and help ensure service availability through monitoring and server room checks.

Responsibilities

• Provide first- and second-level IT support and resolve issues related to Windows, Microsoft Office, Outlook, hardware, software, and other standard enterprise tools

• Install, configure, maintain, and troubleshoot PCs, laptops, printers, barcode code readers, label printers, and other IT equipment

• Record and manage IT requests/incidents; prioritize them; document solutions; escalate complex cases per SLA

• Support employee onboarding and offboarding, including preparing, handing over, and returning IT equipment and related documentation

• Provide on-site IT support for office and production devices, including basic troubleshooting on SAP, MES, and SCADA client systems

• Collaborate with production teams, IT specialists, application administrators, and external vendors to minimize production downtime

• Perform regular server room checks, monitor equipment status and operating conditions, report faults, and maintain check records

• Manage IT assets: inventories, repairs, warranties, disposal, spare parts and consumables; support purchasing and receiving new equipment

• Maintain IT documentation, identify recurring issues, support service improvement, and assist with IT projects

Requirements

• Minimum 2 years of experience in IT Helpdesk/IT support or end-user/device support (or similar)

• Solid knowledge of Windows 10/11, computer hardware, Microsoft Office, and Outlook

• Hands-on troubleshooting experience for PCs, laptops, printers, barcode scanners, and other IT peripherals

• Basic knowledge of computer networks (IP, DNS, DHCP, wired and wireless connections), Windows Server, user accounts, and access permissions

• Basic understanding of SAP, MES, and SCADA (experience in production IT support is an advantage)

• Experience with IT asset management, inventories, ticketing systems, or server room checks is an advantage

• IT education or equivalent practical experience

• Good working knowledge of Czech and English (spoken and written)

• Strong problem-solving, documentation, work organization, and ability to find solutions

• Proactive, reliable, careful, user-oriented approach

• Ability to prioritize incidents, communicate clearly with non-technical users, work independently, and collaborate effectively with others

• Willingness to provide IT support directly in office and production premises

Benefits

Not specified in the provided posting.