Technical Integration & Support Specialist

Quick Facts

• Role: Technical Integration & Support Specialist

• Location: Berlin

• Work model: Full-time

Description

You will support hospitals and radiology practices with the technical rollout of teleradiology solutions, from preparation and integration to testing and day-to-day operations. You act as the technical contact for customer IT teams, answering questions and resolving incidents via support channels and proactive monitoring. You will also contribute to workplace procurement, setup, routine maintenance, and quality assurance for teleradiology workstations.

Responsibilities

• Guide customers from technical preparation through integration and test phases into ongoing operations

• Provide technical answers directly with customer IT teams

• Configure systems, coordinate integrations, and ensure reliable onboarding of new customers

• Support and troubleshoot in live operations reactively and proactively through monitoring

• Contribute to internal projects to continuously improve technical workflows

• Support procurement, setup, routine maintenance, and quality assurance of teleradiologist workplaces

• Assist customers with analysis and solution-finding until processes work reliably again

Requirements

• Several years of experience in a comparable technical customer-facing role

• Understanding of HL7 and DICOM, plus knowledge of firewalls and VPN

• Experience with troubleshooting technical systems and interfaces

• Structured analysis of technical problems and ability to translate them for customers and developers

• Independent, structured use of modern tools such as LLMs

• Very good German language skills (written and spoken)

• Experience with KIS/RIS

• Experience with PACS

• Experience with other healthcare interfaces

• Experience with asset/endpoint management and MDM systems

Benefits

• Engaged, family-like team with flat hierarchies and a highly professional, appreciative environment

• High autonomy and room to shape your work

• Real-world impact: your work helps ensure patients receive functioning care

• Modern IT environment with flexible, family-friendly working hours and home office

• Attractive compensation with additional benefits such as company health insurance, company pension, and corporate sports offers