Technical Support Specialist (m/w/d)

Quick Facts

• Role: Technical Support Specialist (m/w/d)

• Focus: Customer support, troubleshooting, ticket management, software testing

Description

You’ll be the first point of contact for customers’ technical questions and problems. Handle support cases systematically by reproducing issues, working on root-cause analysis, and collaborating with the development team to implement customer-focused fixes. You’ll also document cases in a ticketing system, maintain an internal knowledge base/FAQs, and test new software versions while providing feedback for quality assurance.

Responsibilities

• Serve as first point of contact for technical questions and issues

• Process support cases systematically and reproduce reported problems

• Participate in root-cause analysis

• Collaborate with the development team on solutions and support implementation with a customer focus

• Document cases in a ticketing system and maintain an internal knowledge base

• Create customer-friendly FAQs

• Test new software versions, identify potential weaknesses, and support quality assurance

• Communicate clearly, friendly, and service-oriented with customers

Requirements

• Experience in IT support/helpdesk or a comparable role

• Familiarity with Windows environments

• Familiarity with mobile platforms (Android/iOS); initial software testing experience is a plus

• Systematic approach to troubleshooting and finding practical solutions

• Ability to explain complex topics clearly in German (written and spoken)

• Customer-oriented communication skills and the ability to prioritize under high ticket volume

• IT training is advantageous

• Interest in or experience with the construction industry is welcome

• Willingness to learn construction-industry domain topics

Benefits

• Over-average subsidy for company pension provision

• Support for professional and personal further training

• Collaborative team culture focused on knowledge-sharing and development

• Optional home office days when it fits the tasks and personal situation