Senior Product Owner (Platform)

Quick Facts

• Role: (Senior) Product Owner for a digital platform

• Focus area: Device ordering, rollout, support/reparations, and returns across the full device lifecycle

• Collaboration: Operations & Logistics, Customer Success, Sales, and engineering

• Emphasis: AI-enabled product discovery, automation, and analytics

Description

You will own a product area of the platform end-to-end, driving its strategy, roadmap, and backlog for a Device-as-a-Service flow. You’ll work with cross-functional teams to prioritize competing needs, validate ideas early, build prototypes, and increase adoption through continuous user feedback. You’ll also use AI to analyze customer feedback and data, automate manual service steps, and create product artifacts.

Role responsibilities

• Define and execute product strategy and roadmap; own the backlog

• Coordinate with Operations & Logistics, Customer Success, and Sales to set clear priorities

• Manage multiple initiatives in parallel (e.g., new user roles with approval processes, partner portal integrations)

• Evaluate new service-model ideas with Sales and customers before implementation

• Translate customer and employee needs across the device lifecycle into clear requirements

• Drive adoption and regularly collect user feedback

• Validate ideas early and automate manual steps in service processes

• Use AI for analyzing feedback/data and creating product artifacts

• Build prototypes to validate ideas faster

• Define and track product KPIs and ensure measurable contribution to business goals

Requirements

• 3–5 years of experience as Product Owner or Product Manager for digital products (ideally B2B platform or SaaS)

• Proven end-to-end product ownership with measurable results

• AI is part of day-to-day work: hands-on building (tools, prototypes, analyses, scripts)

• Agile product development experience and ability to simplify complex, non-standard processes

• Strong stakeholder leadership and ability to negotiate trade-offs and drive cross-department change

• Understanding of the software development process; ability to interpret deployment/problem discussions and merge code in GitHub if needed

• Ability to quickly grasp complex topics, ask critical questions, and find creative solutions

• Hands-on mindset; able to keep engineers and stakeholders moving forward constructively

• German and English at C1 level

• Advantage: experience with online ordering processes integrated with physical logistics (e-commerce)

Benefits

• Hybrid work, plus up to four weeks Workation per year from EU locations

• 30 vacation days; laptop and smartphone of your choice

• Contributions for company pension; monthly tax-free allowance; annual public transport subsidy; food allowance

• Subsidized Urban Sports Club membership; confidential mental support

• Paid company lunch and breakfast events; fruit, snacks, and coffee specialties

• Funded German and English courses; summer and winter events

• Employee Resource Groups; dogs welcome in the office