IT Service Technician (Technical Support)

Quick Facts

• Full-time IT Service Technician role focused on technical support (in-office)
• Location: Schnaittach

Description

You will provide technical support to customers by phone and handle customer requests in a solution-oriented and timely manner. You will troubleshoot issues involving PCs, laptops, printers, and other devices, and act as the first point of contact for software and client/server network environments. When needed, you will carefully escalate complex incidents to Second-Level Support and explain technical context and next steps clearly.

Responsibilities

• Support customers with technical challenges via phone
• Process customer requests solution-oriented and promptly; forward comprehensive incidents to Second-Level Support
• Assist with failures and disruptions affecting PCs, laptops, printers, and other technical devices
• First point of contact for software issues (Windows, Linux, and application software) and ensure smooth operation in client/server network environments
• Explain technical relationships and the next steps in a clear and understandable way

Requirements

• Completed technical vocational training in the IT field
• Good knowledge of Windows for hardware, software, and networking
• Experience with TCP/IP networking
• Sound technical understanding
• Very good communication and teamwork skills
• Independent, responsible, solution-oriented approach
• Very good German skills in speaking and writing

Benefits

• Jobrad
• Benefits card (Sachbezugskarte)
• Flexible working time models
• Remote work
• Childcare allowance