IT Services Team Lead

Quick Facts

• Role: IT Services Team Lead

• Focus: Technical and people leadership for a central IT services area; building an AI-ready, secure, and efficient service organization

Description

As an IT Services Team Lead, you will take technical and disciplinary responsibility for a central IT area and help shape the next generation of the IT service organization. The goal is to enable secure, efficient, value-driven services by leveraging expertise, automation, and AI agents to relieve employees. You will work with management and business stakeholders to translate requirements into modern IT services, roadmaps, and transformation initiatives.

Responsibilities

• Lead and develop a team and promote a modern, service-oriented team culture

• Ensure stable, secure, and efficient operation of central IT services

• Support technological, functional, and operational decisions and further develop the scope of responsibility

• Develop service and technology roadmaps and implement strategic IT and transformation initiatives

• Collaborate with management, business units, and stakeholders; translate business requirements into modern IT services

• Own service quality, service levels, automation, standardization, and continuous improvement

• Manage vendors, budget responsibility, and reporting on KPIs, risks, and actions

Requirements

• Completed degree in Computer Science, Business Informatics, or equivalent IT qualification

• Several years of experience in IT Infrastructure, Digital Workplace, Cloud Services, or IT Operations

• Experience leading teams technically and/or disciplinarily

• Solid technical knowledge of modern Microsoft, cloud, and workplace platforms plus IT service management

• Ability to prepare technical topics appropriately for management and business teams

• Structured, analytical, business-oriented thinking with strong communication and organizational skills

• Enthusiasm for innovation, automation, and AI, plus very good German and English skills

• Preferred: Experience in operating Microsoft 365, cloud, or workplace environments

• Preferred: Knowledge of ITIL, IT service management, or comparable frameworks

• Preferred: Experience managing external service providers and managed services

• Preferred: Knowledge of information security, compliance, and governance

• Preferred: Experience with service automation, self-service concepts, and AI-enabled IT services

• Preferred: Experience in transformation projects and building modern service organizations

• Preferred: Experience developing service and technology roadmaps

Benefits

• Comprehensive onboarding (Scheer Connect Days) and individual mentoring

• Ongoing personal and professional development opportunities

• Fitness and JobRad offers

• Flexible working hours, home office options, workation, and part-time models