IT Service Technician (Managed Services)

Quick Facts

• Role: IT Service Technician (Managed Services)
• Focus: Onsite and user support with first-/second-level troubleshooting and ticket-based service

Description

You will act as a point of contact for analyzing and resolving hardware and software incidents, providing fast and reliable solutions. The role includes installing, configuring, and personalizing end devices, supporting users on first and second level, and performing maintenance and repairs based on service tickets. You will document and maintain ticket and asset statuses, guide end users in using delivered IT solutions, and provide onsite support in diverse customer scenarios.

Responsibilities

• Analyze and resolve hardware/software incidents
• Install, configure, and personalize end-user devices
• Perform first- and second-level IT support, maintenance, and repairs using service tickets
• Update and maintain ticket and asset systems; ensure transparent tracking of support cases
• Onboard end users in the use of provided IT solutions and devices
• Provide onsite support including workplace rebuilds and moving/handling heavy equipment when needed

Requirements

• Completed training as Fachinformatiker for System Integration, IT Service Technician, IT System Technician, or comparable qualification
• Experience in IT/onsite/client support and user helpdesk (First-/Second-Level)
• Independent working style; experience installing, repairing, and upgrading hardware and software
• Knowledge of Microsoft Office (installation and basic setup) and basic knowledge of Microsoft Server
• Good German skills; ideally good English; driver’s license class B
• Independent, reliable work approach with strong service and solution orientation toward users

Benefits

• 30 days of vacation
• Training and career opportunities
• Occupational disability insurance
• Company pension with employer subsidy of up to 100%
• Employee offers and Corporate Benefits
• Additional retirement provisions
• Onboarding with MIKADO introduction event, role-specific training plan, and a personal contact person