Information Management Team Lead

Quick Facts

• Role: Information Management Team Lead (m/w/d)

• Location: Potsdam (on-site; after onboarding, a mix of office and home office is possible)

• Employment: Full-time, fixed-term

Description

You will lead the Information Management team and take responsibility for project-related work up to independent project leadership. The position includes coordinating with clients, planning and monitoring performance while complying with legal requirements and Service Level Agreements (SLAs). You will also drive quality management objectives, continuous improvement, KPI reporting, daily performance checks, and process simplification.

Responsibilities

• Take on project services and support project work up to independent project leadership

• Collaborate with clients and conduct stakeholder coordination

• Plan, steer, and monitor quantitative and qualitative performance while complying with legal and company requirements and SLAs

• Support quality management targets and implement continuous improvement

• Create and prepare team reports for relevant Key Performance Indicators (KPIs)

• Review work results and team performance daily and derive actions

• Ensure sustainable implementation of agreed measures with measurable results

• Identify optimization opportunities to simplify processes and implement them

• Support and carry out personnel development measures

Requirements

• Degree in business/economics or comparable education/experience: business degree with relevant experience, or commercial vocational training with several years of relevant experience

• Ideally billing-related knowledge and HR/people-related knowledge

• Strong communication and presentation skills

• Experience in escalation and conflict management

• Relevant knowledge of business-economic relationships

• Experience leading employees in digital and hybrid work models, especially when building new team structures with agile ways of working and virtual teams

• Project management experience

• Good to very good English proficiency

Benefits

• Tariff-based compensation

• Company pension plan

• Discounted canteen services

• 29 vacation days, plus additional days off on 24.12. and 31.12.

• Paid special leave

• Corporate health management

• Support for training and personal/professional development

• Team and company events

• Multi-week onboarding