Operational IT Lead

Quick Facts

• Permanent leadership position
• Hybrid work with up to three home-office days per week
• Berlin location

Description

Drive the operational IT service and support within your area of responsibility by translating higher-level IT guidance into clear operational priorities. Plan work reliably for days and weeks, coordinate dependencies across IT areas, and ensure robust service, communication, and escalation processes. Monitor KPIs and agree concrete improvement measures with the respective area leads.

Responsibilities

• Steer operational IT operations and reliably plan, prioritize, and complete work over days and weeks
• Translate goals and frameworks from the overall IT leadership into uniform operational priorities
• Make operational decisions, steer coherent work packages, and actively track implementation
• Plan capacity and expertise, address bottlenecks, and make additional skill/resource needs transparent early
• Lead the assigned area leads and teams technically and disciplinarily; develop leadership capabilities, role understanding, and working methods
• Coordinate collaboration and dependencies between IT areas; involve the right contacts and decision-makers for cross-cutting topics
• Ensure reliable service, communication, and escalation processes; during relevant incidents, coordinate processing, communicate transparently, and ensure sustainable implementation of lessons learned and improvements
• Monitor KPIs for the assigned areas, define cross-cutting operational KPIs, and agree concrete improvement actions with area leads

Requirements

• Completed IT-related vocational training or degree, or equivalent qualification with relevant professional experience
• At least 3 years of leadership experience with technical and/or disciplinary responsibility for teams with at least 3 employees
• Multi-year experience in operational IT operations and in steering service or support organizations
• Very good knowledge of IT service processes, ticket-based work organization, deployment planning, escalation control, and service communication
• Ability to set clear priorities, make well-founded decisions, and communicate in a comprehensible way even under time pressure
• Ability to identify risks, bottlenecks, and dependencies early and handle them independently in a solution-oriented manner
• In-depth technical experience and practical understanding of IT architectures, operating models, tools, and typical incident situations
• Ability to lead clearly and decisively, develop employees and managers, and align different IT areas toward shared goals

Benefits

• Open, innovative culture with flat hierarchies
• Agile international team
• Fair compensation including a subsidy for the Deutschlandticket
• 30 vacation days plus five flex days
• Hybrid work (up to 3 home-office days/week)
• Diverse training opportunities, expert conferences, and team events
• Opportunity to actively shape the growth of a mid-sized Berlin-based corporate group