Customer Solutions Specialist

Quick Facts

• Role: Customer Solutions Specialist (full-time)

• Contract: Permanent

• Working model: Flexible hours with flextime; partial home office after onboarding

• Location: 59192 Bergkamen (partly remote)

• Working hours: 40 hours/week

• Compensation: €3,750–€4,500 per month

Description

You connect customers, data, processes, and technology by supporting companies with the onboarding and integration of their systems with platform services. You handle support cases, manage and verify master and transactional data, and collaborate with internal developers and external software partners to ensure reliable service operation.

Responsibilities

• Handle customer inquiries via email and phone and analyze/support ticket cases

• Onboard new dealers, suppliers, and partners; guide customers from first request to successful implementation

• Coordinate system and data connections; maintain and manage master and transactional data

• Perform data and quality controls; support analysis and resolution of technical questions

• Coordinate with internal developers and external software partners

• Document processes, workflows, and solution paths; contribute to continuous service improvement

• Support customers during rollouts and expansion projects; communicate independently with customers, suppliers, and partners

Requirements

• Completed commercial or technical education

• High IT and data affinity, analytical mindset, and structured working style

• Enjoy communicating with customers and business partners; independent and responsible work

• Experience in customer service, support, or customer management

• Strong knowledge of Microsoft Office, especially Excel; very good German

• Preferred: English skills

• Preferred: Experience with ERP, merchandise management, or support systems

• Preferred: Knowledge of master data, EDI, and data exchange

• Preferred: Experience in project management and data management

Benefits

• Permanent employment

• Flexible working hours with flextime; home office after successful onboarding

• Company pension plan, company events, free drinks and parking

• Regular team breakfast, short decision paths, flat hierarchies

• Modern work environment with current cloud and data platforms

• Personal and professional development opportunities