IT Support Specialist (Deskside)

Quick Facts

• Role: IT Support Specialist (Deskside)
• Type: On-site, full-time, long-term/permanent
• Location: Heimstetten (Munich area)
• Focus: Windows and Microsoft 365 deskside support
• Salary: €31,500–€59,000 per year

Description

You will support a long-standing international enterprise client on-site in the Munich area. The role combines daily deskside IT operations with user support across a Windows and Microsoft 365 environment, handling requests via ServiceNow, phone, and email. You will document solutions and coordinate escalations and projects with the European IT team.

Responsibilities

• Own on-site IT support and daily operations together with a colleague
• Provide deskside support for users in a Windows environment
• Process support requests via ServiceNow, phone, and email
• Support Microsoft 365 applications such as Outlook, Teams, and SharePoint
• Maintain and develop documentation and an internal knowledge database
• Coordinate escalations and projects with the European IT team
• Occasionally support other locations and IT projects (travel expenses covered)

Requirements

• Experience in IT support, deskside support, or helpdesk; ideally training as Fachinformatiker (System Integration) or comparable qualification
• Strong initiative, reliability, and enjoyment working in a small, internationally distributed team
• Ability to work independently on-site without close supervision
• Professional appearance and strong customer service orientation
• Solid knowledge of Microsoft Windows (client and server) and Microsoft 365
• ITIL and ticketing systems such as ServiceNow are a plus
• Very good German and good English in speech and writing (English is the customer’s working language)
• Live in the Munich metropolitan area with an easily manageable commute to Heimstetten
• English proficiency (required)
• Driver’s license class B (required)
• Willingness to travel ~25% (desirable)

Benefits

• International team and flat hierarchies with low bureaucracy
• High trust and real responsibility from day one
• Service phone and provided equipment
• Development opportunities in European IT services
• Success bonus, meal allowance, flexible working hours, free drinks
• Free parking