Customer Support & IT Support Specialist (1st-Level Support)

Quick Facts

• Role: Customer Support & IT Support Specialist (1st-Level Support)

• Location: Leipzig (partial home office)

• Contract: Permanent, full-time

• Working hours: 08:00–17:00 (no weekend, shift, or on-call duties)

• Salary: Starting from €2,700/month

• Start date: 01.01.2027

Description

You will provide first-level IT support and handle B2B customer inquiries—analyzing issues, supporting users with technical and functional questions, and developing solution approaches.

You will manage support cases via a ticketing system, run customer trainings and webinars, and create layouts and templates according to customer specifications. You will also collaborate closely with internal subject-matter teams to resolve problems sustainably.

Responsibilities

• Receive, analyze, and process B2B customer requests

• Support users with technical and functional questions

• Create, document, and follow up support cases in a ticketing system

• Develop solution approaches for user inquiries

• Conduct customer trainings and webinars

• Create individual layouts and templates based on customer requirements

• Work with internal specialist departments to ensure long-term problem resolution

Requirements

• Strong analytical thinking and structured working style

• High service and customer orientation

• Communication skills and enjoyment working with people

• Teamwork and responsibility

• Commitment, resilience, and self-initiative

• Enjoy working on the phone to help solve customer issues

• Confident use of MS Office and common internet browsers

• Customer support experience is desirable, but not required

• Career changers welcome; personality and motivation are especially important

Benefits

• Permanent employment contract, full-time

• Salary starting from €2,700.00/month

• Varied tasks and a collegial team with short decision paths

• Mobile work and regular working hours (08:00–17:00)

• No weekend, shift, or on-call duties

• Company pension plan

• Free drinks, coffee, and fresh fruit

• Company events

• Individual onboarding and long-term development opportunities