IT Department Coordinator (Hospital IT)

Quick Facts

• Role: IT Department Coordinator (Hospital IT)
• Scope: IT services for 26 rehabilitation clinics nationwide (complex, business-critical IT landscape)

Description

Support and represent the department head by providing strategic, organizational, and operational steering for hospital IT. You will coordinate operations across KIS, medical and administrative applications, technical infrastructure, interfaces, and related clinical IT services, including escalation and crisis management.

Responsibilities

• Support and represent the departmental management in strategic, organizational, and operational steering
• Coordinate cooperation and resource/staff deployment within the department
• Prepare decisions and create situation reports, statements, management reports, and recommendations for action
• Oversee the operation of the complex KIS and hospital IT infrastructure (applications, interfaces, technical components)
• Coordinate severe IT disruptions and crisis situations, including escalation, communication, and tracking measures
• Steer external software vendors and IT service providers using contracts, service agreements, quality KPIs, and operational risks
• Develop and monitor department-wide processes, regulations, and management/control instruments
• Lead strategic cross-department working groups, projects, and change initiatives and represent the department in committees

Requirements

• Completed university degree (Master or university diploma) in an IT field
• At least 5 years of experience in functional leadership of interdisciplinary teams and steering external service providers and software vendors
• At least 3 years of current hospital IT experience
• At least 2 years of experience steering operations of a complex KIS infrastructure
• At least 2 years of experience managing business-critical IT services across multiple geographically distributed clinic locations
• At least 5 years of practical experience in escalation and crisis management
• Strong knowledge of IT service management, especially incident, problem, change, release, and service level management
• Ability to assess complex technical, organizational, and economic issues, make decisions, and convincingly represent them to different stakeholders
• Fluent German (verbal and written)

Benefits

• Structured onboarding with central points of contact
• Ongoing training and development opportunities focused on expertise and competencies
• Family-friendly and flexible working hours
• 30 vacation days
• Annual special payment
• Job ticket and corporate benefits