KIS Application Support Specialist

Quick Facts

• Role: KIS (hospital information system) application support / IT application support for clinical applications
• Focus: Interface between IT and medical departments; ongoing support and further development of KIS

Description

You will be the key interface between IT and clinical departments, supporting medicine, nursing, and administration in using and improving the hospital information system (KIS) reliably in day-to-day operations. You’ll handle inquiries and disruptions, analyze errors and requirements, and help drive solutions through testing, updates, releases, and rollouts. The specific KIS vendor (e.g., ORBIS, iMedOne, CGM, NEXUS, i.s.h.med, Meierhofer) is not the deciding factor—practical hospital experience matters.

Responsibilities

• Provide ongoing support, administration, and further development for the hospital information system (KIS) and connected clinical applications
• Serve as the main point of contact for users from medicine, nursing, and administration for questions, incidents, and optimization requests
• Analyze errors and requirements; develop solutions and support testing, updates, releases, and rollouts
• Analyze clinical and administrative processes and support their digitization and optimization
• Collaborate closely with internal specialist departments, IT colleagues, software vendors, and external service providers

Requirements

• Completed training or degree in IT, computer science, medical, or health-related fields (or comparable qualification)
• Practical experience with a hospital information system (KIS) and knowledge of hospital processes
• Ideally experience in application support, administration, or support of clinical IT systems
• Solution-oriented mindset and ability to explain technical issues to medical and non-technical users
• Structured, independent, service-oriented work style with a motivation to continuously improve applications and processes

Benefits

• Meaningful work with room to shape your role
• Supported and funded professional training and continuing education
• Annual special payment and role-specific allowances
• Flexible working arrangements where compatible with the position