Front Office Manager (Opera Cloud)

Quick Facts

• Role: Front Office Manager (full-time)

• Focus: Front Office operations with Opera Cloud

Description

You will lead and motivate the Front Office team in cooperation with the Rooms Division Manager and ensure a smooth workflow at the reception while meeting Nestor standards. The role includes guest service, check-in/check-out, room allocation, reservation handling (individual and package), daily correspondence, invoice control, and monitoring onboarding of new employees. You also coordinate external services for room cleaning and support shift and vacation planning, including covering for the Rooms Division Manager when needed.

Responsibilities

• Lead and motivate the Front Office team with the Rooms Division Manager

• Ensure smooth operations at the reception

• Ensure compliance with Nestor standards

• Maintain the portals

• Coordinate external company for room cleaning and perform spot checks

• Check and control invoices

• Perform check-in and check-out

• Handle guest support at the front desk

• Process individual and package reservations

• Handle daily correspondence

• Allocate rooms

• Record and reconcile daily room revenue (day’s earnings)

• Monitor onboarding of new employees

• Create duty rosters and vacation plans with the Rooms Division Manager

• Represent the Rooms Division Manager when required

• Be a contact person for trainees

Requirements

• Very good Opera Cloud knowledge (mandatory)

• Hospitality education and initial leadership experience at the Front Office

• Good German and English skills

• Team-oriented, communicative, and positive personality

• Quality-focused and service-minded

• Confident use of MS standard tools and hotel software; Protel is a plus

Benefits

• Family-like working atmosphere, flat hierarchies, and short decision paths

• Regular working hours with electronic time recording

• Individual onboarding and in-house trainings

• Development and advancement opportunities

• Employee meals and attractive employee benefits across COTP hotels

• Tariff pay with special payments, plus contributions to VWL and company pension plan

• Employee benefits program and Pluxee employee card