IT Operations Manager

Quick Facts

• Role: IT Operations Manager

Description

You will manage IT operations by coordinating problem management, conducting post-incident reviews, and implementing measures to improve IT production stability. You will oversee monitoring and resilience activities including the creation and maintenance of emergency plans for critical systems, the introduction and optimization of IT service monitoring, and quality gate approvals before production release.

You will also collaborate with development and key IT stakeholders—such as IT security operations, user service, core operations teams, and infrastructure development—to strengthen operational incident prevention, documentation, and test coordination.

Responsibilities

• Analyze and assess problem situations and coordinate problem management in IT operations

• Perform follow-up reviews after incidents in IT production

• Implement and monitor sustainable measures to improve production stability

• Own the monitoring and governance for creation and maintenance of emergency plans to support recovery of critical IT systems

• Coordinate with the relevant development team to introduce and optimize IT service monitoring

• Conduct acceptance of IT solutions before production release as part of quality gate activities

• Act as an interface between IT operations and ITSCM to help establish operational incident prevention and response, maintain incident documentation, and coordinate tests for emergency measures

• Collaborate closely with stakeholders across IT, including operative information security management, user service, core IT operations teams, and infrastructure development

Requirements

• Completed degree in Computer Science (Diploma, Bachelor or Master) or comparable qualification

• In-depth knowledge of how IT infrastructures are structured

• ITIL knowledge is an advantage

• Ability to reliably recognize, analyze, and document complex interdependencies

• Strong initiative and engagement with new technical and business challenges

• User-oriented thinking and empathy for outages affecting business operations

• Strong understanding of IT monitoring and architecture frameworks

Benefits

• Contract-based compensation under the collective wage agreement for private insurance

• Vacation and Christmas bonuses; social benefits including company pension provision

• Home office options depending on role and agreement (at least 2 days at the Münster campus)

• One-time gross home office allowance of €800 for equipment

• Flexible working hours with a 38-hour week and 30 vacation days; working times can be adjusted between 7 and 20

• Overtime paid out or compensated with time off

• Up to ten additional mobile work days within Germany or in EU countries

• Tailored internal and external training; social counseling and health offers

• Employee sports; subsidized EGYM Wellpass membership

• Structured onboarding and cross-department networking

• Company events; special insurance tariffs and conditions; opportunity for sabbatical

• Company restaurant with heavily subsidized prices; subsidies for the job ticket / Deutschlandticket and bike leasing