IT Service Owner for Document Management System (DMS)

Quick Facts

• Role: IT Service Owner for Document Management System (DMS)

Description

Own and manage the nscale document management system, covering planning, operations, and continuous improvement. Design, introduce, and optimize DMS core procedures, modules, workflows, and digital records processes, and define standards for storage, permissions, and archiving in compliance with legal, organizational, and data-protection requirements. Provide second-level support, consultation, training for key users, and handle expert escalations.

Responsibilities

• Overall functional responsibility for the nscale DMS, including planning, operation, and further development
• Conceptualize, introduce, and optimize DMS core procedures, modules, workflows, and digital records processes
• Develop and implement standards for filing, permissions, and archiving while meeting legal, church, and data-protection obligations
• Coordinate and steer the DMS team and align with business departments, IT, and external service providers
• Ensure DMS operations, including role/permission concepts, quality assurance, and long-term archiving
• Provide second-level support, advice, and training for key users; manage functional escalations

Requirements

• Completed degree (Bachelor/FH) in Computer Science, Business Informatics, Administrative Informatics, or comparable qualification with several years of relevant professional experience
• Several years of practical experience operating and further developing a document management system, ideally nscale
• Very good understanding of document, records, and business processes, plus experience in requirements and process management
• Knowledge of data protection, auditability (revisionssicherheit), and archiving
• Strong conceptual, analytical, and problem-solving skills; pronounced communication and moderation capability between IT, business units, and external partners

Benefits

• Family-friendly HR policy (audit berufundfamilie)
• Compensation and social benefits comparable to TVöD/VkA (KAVO)
• 30 days of vacation plus additional days off
• Company pension scheme
• Health offers (e.g., workplace sports) and Jobrad leasing
• Discounted parking rental and EV charging stations
• Diverse professional development opportunities
• Supervision and coaching
• Option for mobile work up to 60%