Hardware Support Specialist (Reservation/Service Software)

Quick Facts

• Install, configure, and service hardware for customers and internally
• On-site troubleshooting and device expansion
• Works across multiple operating systems and performs basic networking administration
• Inventory management and internal technical support

Description

You will handle the delivery, installation, and service of hardware for both customers and internal use, including printers, self-service kiosks, POS terminals, turnstiles, mobile POS, readers, and PDAs. The role requires working across Windows 10/11, Linux, and Android, with basic command knowledge and independent diagnostics as a major advantage. You will also support inventory tracking (via Pohoda), manage licenses and software updates, and coordinate with hardware suppliers.

Responsibilities

• Ensure hardware delivery, installation, and servicing for customers and internally
• Configure devices (printers, self-service kiosks, cash registers/POS, turnstiles, mobile POS, card readers, PDAs)
• Perform service interventions during failures and during device expansions
• Provide basic network administration: topology, ports, IP addressing, and communication with customer IT for specific settings
• Maintain and track equipment inventory using Pohoda
• Provide internal technical support: device setup, license management, software updates, and preparing workstations
• Communicate with hardware vendors regarding orders, requirements, claims, and service interventions
• Travel to customer sites (about 1.5 days per week), including trips to Slovakia

Requirements

• Secondary technical education or experience in a similar position (internship/practice is acceptable)
• Driver’s license Group B and active driving is required
• Flexibility and independence; ability to react quickly and manage multiple tasks
• Communication skills to explain technical matters clearly to non-specialists

Benefits

• Meaningful and diverse work without rigid routines
• Support for implementing ideas and improvements
• Friendly environment of a smaller stable Czech company (no corporate processes)
• Employee benefits: Multisport card, meal allowance, occasional home office after onboarding
• After one year: contract for an indefinite period, extra week of vacation, and 3 sick days