Application Support Specialist

Quick Facts

• Role: Application Support Specialist
• Focus: Operations and maintenance of business application systems, monitoring/alert handling, and incident resolution
• Languages: English and Chinese (minimum B1/B2)

Description

Provide day-to-day operations and maintenance for business application systems, including system inspection, service monitoring, and alert handling. Detect anomalies, troubleshoot basic issues, and escalate unresolved problems promptly, while also answering business users’ questions on basic functions. Assist with version releases, environment deployments, configuration updates, log reviews, and coordination with development/test teams until issues are closed.

Responsibilities

• Monitor services and handle alerts; detect system anomalies and troubleshoot basic faults
• Gather user-reported issues from business departments and provide daily business support
• Assist with releases, environment deployments, and configuration updates following change management
• Review system logs to locate application errors and interface exceptions; coordinate troubleshooting with development
• Perform data backup, verify backup availability, and maintain operational manuals and a fault knowledge base
• Support business system stability activities: document common issues, participate in drills and data verification
• Liaise with business, development, and test teams to synchronize operational status and collect feedback

Requirements

• Minimum 3 years of experience in business operations and maintenance
• Familiar with basic Linux commands; able to check logs, processes, and ports
• Understand HTTP and fundamental interface concepts
• Basic database knowledge (MySQL preferred); able to write simple SQL and perform basic queries
• Preferred: O&M experience for business systems such as call centers, CRM, or business platforms
• Strong business understanding and communication with business users
• Logical thinking, rigorous working style, and strong documentation habits
• Willingness to take on-call emergency response for sudden incidents
• Conversational English and Chinese (minimum B1/B2)

Benefits

• Stable employment and professional growth in the dynamic High-Tech / ICT industry
• Comprehensive benefits package (sports card, private healthcare, group insurance)
• Holiday bonuses, vacation subsidies, and additional support through the Company Social Benefits Fund (ZFŚS)
• Contract term: five years (staffing may adjust based on project needs)