Application Support Engineer (Multiple Levels)

Quick Facts

• Role: Application Support Engineer (multiple levels)

• Focus: Level 2 production support for critical banking applications

Description

Provide Level 2 application support in enterprise production environments to ensure operational stability, availability, and continuous improvement. You will analyze and resolve incidents, administer middleware and application servers, manage batch scheduling and secure file transfers, and support cloud and infrastructure operations. Monitoring and incident management follow ITIL processes with observability using Dynatrace.

Responsibilities

• Production Support (RUN): deliver Level 2 support, maintain CMDB documentation, monitor application lifecycle/vulnerabilities, troubleshoot and resolve incidents, and perform operational recovery.

• Scheduling & Monitoring: configure and monitor batch processing with Control-M, supervise production workloads, identify SLA breaches or abnormal executions, and optimize batch execution chains.

• Middleware & Application Administration: deploy and maintain application servers such as Tomcat, Apache, and JBoss; support deployments and technical integrations; monitor availability and troubleshoot middleware-related issues.

• File Transfer Operations: monitor secure file transfers using CFT / Connect:Express; investigate transfer failures and coordinate recovery activities.

• Cloud & Infrastructure Operations: support Linux and Windows production environments; monitor AWS-hosted infrastructure; support Kubernetes/OpenStack as applicable; perform infrastructure health checks.

• Monitoring & Incident Management: monitor health with Dynatrace, manage incidents according to ITIL, produce operational reports, and maintain technical documentation.

• Continuous Improvement: enhance operational procedures and automation; participate in deployments and change management; collaborate across teams to improve reliability and advocate DevOps best practices.

Requirements

• Level 2 application support experience in production/enterprise environments

• Strong analytical and troubleshooting skills for production incidents

• Hands-on experience with Linux and/or Windows Server operational support

• Experience configuring and supporting batch scheduling/monitoring with Control-M

• Experience administering middleware/application servers (Tomcat, Apache, JBoss)

• Experience supporting secure file transfers using CFT / Connect:Express

• Ability to work in production-critical environments and maintain CMDB/operational documentation

• English proficiency: B1 minimum; French: A1–B2 depending on the position

Benefits

• Multiple levels (Junior, Experienced, Senior) across operational teams

• Improve operational excellence via automation and DevOps/observability practices

• Work with critical banking technologies in enterprise production environments