Technical Support Engineer (Chinese B1/B2)

Quick Facts

• Role: Technical Support Engineer (Chinese B1/B2)
• Experience: 3+ years in business operations & maintenance
• Languages: English and Chinese (B1/B2)
• Service location: Work locally in Poland to operate and maintain an intelligent customer service system in Frankfurt, Germany
• Contract: 5 years

Description

You will provide day-to-day operations and maintenance for business application systems, including inspection, service monitoring, alert handling, and troubleshooting with prompt escalation. You’ll support business users with basic functional Q&A, assist with releases and environment deployments, and execute changes under change management with logging and release verification. You’ll also review logs, collaborate with development/test teams to resolve application and interface issues, maintain backups and operational documentation, and join emergency on-call response.

Responsibilities

• Monitor and maintain business application systems; handle alerts and investigate system anomalies
• Troubleshoot basic faults and escalate issues that cannot be resolved
• Provide daily business support and answer user questions on core functions
• Assist with version releases, environment deployment, and configuration updates
• Follow change management: complete change logs and release verification
• Review system logs; help locate application errors and interface exceptions; work with development team until issues are closed
• Perform business data backup and verify backup file availability
• Maintain operation & maintenance manuals and a fault knowledge base
• Identify and document common business issues; participate in system drills and data verification
• Coordinate with business, development, and test teams to synchronize operational status and collect feedback

Requirements

• Minimum 3 years of experience in business operations & maintenance
• Conversational English and Chinese proficiency (minimum B1/B2)
• Ability to use basic Linux commands to check system logs, processes, and ports
• Understanding of HTTP and fundamental interface concepts
• Basic database knowledge (MySQL preferred); able to write simple SQL queries and perform basic data query/verification
• Preferred: O&M experience for business systems such as call centers, CRM, or business platforms; familiarity with basic monitoring tools
• Strong business comprehension, communication, and patience with user issues
• Logical thinking, rigorous working style, and strong documentation habits
• Willingness to accept on-call emergency response for sudden incidents

Benefits

• Stable employment and opportunities for professional growth in a dynamic high-tech/ICT industry
• Comprehensive benefits package: sports card, private healthcare, and group insurance
• Holiday bonuses, vacation subsidies, and other benefits via the company social benefits fund (ZFŚS)
• Services provided locally in Poland to operate and maintain an intelligent customer service system in Frankfurt, Germany
• Five-year contract; staffing may be adjusted depending on project requirements