Application Support Specialist

Quick Facts

• Role: Application Support Specialist (AMS, 2nd/3rd line)

Description

Provide operational application support under Application Management Services (AMS), including analysis and handling of incidents related to application functioning and application-level user support for business users (2nd/3rd line).

Responsibilities

• Ensure high availability and reliability of applications and supporting platforms

• Plan and deliver deployments and application/platform updates in pre-production and production environments

• Analyze and resolve tickets according to SLAs

• Coordinate escalations and monitor incidents

• Maintain transparent communication with clients and partners during the support process

• Maintain, configure, and optimize applications for business users

• Perform application installations, updates, and configuration changes

• Work closely with Service Desk and infrastructure teams

• Collaborate on deployments of services to test environments

• Create and maintain technical documentation and a knowledge base

• Monitor and analyze application health and implement performance improvement actions

• Collaborate with development teams and vendors to drive enhancements

• Participate in Root Cause Analysis (RCA)

• Identify and minimize operational risks

• Support compliance monitoring with organizational IT processes (e.g., ITIL)

Requirements

• 2–3+ years of experience in a similar application support role

• Knowledge of maintaining financial applications and related infrastructure

• Experience installing, configuring, or supporting business applications

• Broad technical knowledge

• Understanding of ITIL and COBIT best practices

• English proficiency at least B2 in speaking and writing

Benefits

• Hybrid work model: 3 days per week in the Warsaw office