Repair Operations Manager

Quick Facts

• Role: Repair Operations Manager (IT repair service center)

Description

You will be responsible for the daily operations of an IT repair service center and for driving operational results. The role focuses on operational management, performance monitoring, and ensuring smooth service processes.

Responsibilities

• Manage day-to-day operations of an IT repair-focused service center

• Track, evaluate, and actively manage key operational KPIs

• Lead and develop technician teams

• Optimize processes to reduce repair turnaround times and increase productivity

• Identify inefficiencies in processes and implement corrective actions

• Ensure the required service level is met with the customer and internal teams

Requirements

• Proven experience in managing service or repair operations (advantage)

• Strong management abilities and strategic thinking

• Knowledge of repair methods, quality control, and working with data

• Ability to decide based on analyses and lead changes

• Professional English

Benefits

• Key role with impact on strategy and business results

• Performance bonus, sick days, and other benefits

• Company car available for private use