IT Service & Governance Manager

Quick Facts

• Role: IT Service & Governance Manager (m/w/d)
• Location: Münster

Description

You will develop the strategic direction for IT Service Management, define enterprise-wide target states and governance requirements, and create decision foundations for leadership. You will also drive enterprise-wide ITSM governance, service portfolio evolution, and service lifecycle management. In addition, you will ensure governance and quality of business-critical asset and configuration data through asset/configuration management and platform requirements.

Responsibilities

• Develop the strategy for IT Service Management (IT@LVM), including enterprise-wide target images, governance requirements, and decision bases
• Steer ongoing evolution of enterprise ITSM governance and embed binding standards across the full IT service lifecycle
• Own the strategic further development of the group-wide service portfolio; derive requirements for service architecture, quality standards, and service lifecycle management
• Design enterprise-wide IKT asset and configuration management; ensure governance and quality of business-critical asset and configuration data
• Develop requirements and strategic target images for ITSM, asset-management, and CMDB platforms, and steer implementation with involved units
• Advise leadership up to top management on strategic, regulatory, and organizational topics in IT service management
• Represent the topic in cross-functional committees, prepare decision materials, and align stakeholders to reach sustainable solutions
• Steer strategic and regulatory initiatives across the IT service landscape and ensure successful implementation

Requirements

• Successfully completed degree in Business Informatics, Computer Science, Business Administration, or comparable qualification
• Several years of experience in conceiving, managing, and improving IT service management, governance, or transformation programs
• Solid ITIL knowledge and practical experience designing or improving processes, services, or organizational structures
• Deep understanding of how IT services, IT assets, configuration data, and regulatory requirements relate
• Experience creating concepts, decision rationale, and recommendations for executives and committees
• Strong strategic, analytical, and conceptual thinking; ability to prepare complex topics for the intended audience
• Confident appearance plus strong consulting, moderation, and communication skills across management levels
• Assertiveness, negotiation skills, and experience working through different stakeholder interests in cross-department initiatives

Benefits

• Competitive, tariff-based compensation; vacation and Christmas pay
• Social benefits including company pension provision
• Secure, future-oriented workplace
• Flexible working hours; 38-hour workweek; 30 vacation days
• Overtime compensation or time off
• Home office options by agreement; at least two days at the LVM-Campus in Münster; one-time home office allowance and required technical equipment
• Up to ten additional mobile work days within Germany or in the EU
• Tailored training opportunities, health programs, structured onboarding, and company events
• Employee insurance conditions, sabbatical options
• Subsidized company restaurant, subsidies for job ticket or Deutschlandticket, and bike leasing