IT Process Manager (Enterprise Architecture)

Quick Facts

IT Process Manager focused on Enterprise Architecture (permanent, full-time). The role connects Enterprise Architecture Management with IT Service Management and Data Governance as a central interface across IT and business areas.

Description

You will act as a central interface bridging strategic architecture topics with professional IT Service Management and the further development of Data Governance. You will steer and develop Enterprise Architecture Management, own IT service catalog management, and support IT departments in defining and structuring IT services and their service governance.

Responsibilities

• Steer and develop Enterprise Architecture Management together with IT architects and ensure a harmonized approach within IT.
• Create reports and management information on escalations, service quality, and process KPIs.
• Own the IT service catalog management process and ensure the catalog remains current, complete, and high quality.
• Advise and support IT areas in defining, structuring, and describing IT services, including responsibilities and performance/service characteristics.
• Act as a central point of contact for IT service owners regarding service quality, service design, and service governance.
• Communicate process changes and establish and moderate a process change board.
• Contribute significantly to improving Data Governance by helping define roles, responsibilities, standards, and processes for reliable data handling.
• Identify improvement opportunities at the interfaces between Enterprise Architecture, IT Service Management, and Data Governance; continuously enhance methods, standards, and processes.

Requirements

• Degree in (Business) Informatics or Business Administration, or comparable training with relevant professional experience.
• Professional experience in IT Service Management, Enterprise Architecture Management, IT governance, or a comparable field.
• Basic understanding of Data Governance and governance processes.
• Knowledge of Enterprise Architecture Management; TOGAF experience is an advantage.
• Good knowledge of IT Service Management concepts, ideally based on ITIL (advantageous).
• German proficiency of at least C1 (spoken and written).
• Independent, solution-oriented working style with strong conceptual and communication skills.
• Ability to structure and communicate complex technical and organizational contexts in an audience-appropriate way.
• Pronounced customer and service orientation.

Benefits

• Permanent employment with full-time hours.
• Flexible working hours without core/minimum working times.
• Mobile work for two days per week.
• Company pension scheme (bAV) subsidy.
• Internal and external training, capital-forming benefits, and Christmas and vacation pay.