IT Rollout Program Manager (Client Onboarding)

Quick Facts

• Role: IT Rollout Work Package Lead / Client Onboarding Manager (Corporate Customer IT Solutions)
• Focus: Introduction and adoption of IT solutions in the corporate-banking business, especially OSPlus_neo and OSPlus
• Locations: Hannover, Münster, or Frankfurt am Main

Description

The role leads complex rollout work packages for introducing and increasing usage of new IT solutions in corporate customer business (including corporate client advisory and media sales/service processes). You will develop and advance end-to-end onboarding concepts for OSPlus_neo and OSPlus, advising savings banks and setting up deployment and controlling instruments from kickoff to successful application use.

Responsibilities

• Lead work packages for the introduction and intensification of new IT solutions in corporate customer business
• Develop and drive holistic onboarding concepts in close collaboration with project management, application development teams, and external partners (including DSGV and regional associations)
• Advise and accompany savings banks when introducing new IT solutions and digital processes, especially around OSPlus_neo and OSPlus
• Design and run onboarding measures (from kickoff to successful application usage), such as webinars, on-site consulting, and tracking project success
• Advise project leaders and management stakeholders within savings banks and coordinate with internal and external partners to ensure broad OSPlus adoption
• Present approaches and solutions at internal and external events (e.g., specialist conferences and trade fairs)
• Plan and implement onboarding measures in line with customer requirements and take target ownership for the work package

Requirements

• Successfully completed degree (e.g., Business Informatics, Computer Science, Business Administration) or comparable qualification
• At least 6 years of professional experience in corporate client business at banks/savings banks (e.g., client consulting, sales management, electronic banking, or consulting)
• Solid experience in leading projects, sub-projects, or work packages
• Structured, analytical, independent way of working; ability to tailor complex topics to target audiences and present them sales-oriented
• High responsibility and initiative, assertiveness and conflict resolution ability, strong social skills, and enjoyment of customer contact
• Confident appearance, strong communication and coordination skills, strong goal and result orientation, and teamwork ability
• Willingness for regular assignments at savings banks and participation in events

Benefits

• Flexible working hours and mobile work
• Retirement pension provision
• Job ticket
• Canteen
• Further training
• Company sports and fitness support
• Compensation based on qualifications and relevant practical experience