Customer Care Consultant (Onboarding & Implementation)

Quick Facts

• Role: Customer Care Consultant (Onboarding & Implementation)

Description

You will onboard and implement a customer care platform for new customers—from setup and configuration to go-live. You will gather requirements, propose suitable solutions, and manage the full implementation process, including hypercare for a smooth transition and fast time-to-value.

The role combines customer-facing consulting with technical implementation and real experience in project management.

Responsibilities

• Lead the end-to-end onboarding process, including technical setup and configuration

• Consult customers to understand needs and propose appropriate solutions

• Run and implement onboarding from the first call through successful go-live

• Support customers during hypercare to ensure a smooth transition and quick ROI

• Ensure correct implementation and timely completion

Requirements

• Experience with customer communication and motivation to move into IT

• Strong customer orientation

• Excellent organizational skills, efficiency, and performance focus

• Excellent communication skills

• Technical background (basic IT understanding is a strong advantage)

• English at a conversational level

• Active use of AI

Benefits

• Performance-based bonuses twice a year

• Modern offices (OC Flóra)

• Hybrid work environment (home office)

• 5 weeks of vacation

• Sick days, lunch contribution, and Multisport card