Customer Success Manager (Software Licenses)

Quick Facts

• Role: Customer Success Manager (Software Licenses) (m/f/x)
• Focus: B2B customer success for software products and software licensing
• Contract: Full-time, fixed-term for 24 months

Description

You will advise and manage B2B existing customers across the company’s software licensing portfolio. You guide customers through the end-to-end quote and decision process, serve as the first point of contact for software product and licensing topics, and coordinate internal and external stakeholders. After contracts are signed, you proactively follow up to identify opportunities and strengthen customer relationships.

Responsibilities

• Consult and support B2B existing customers
• Accompany customers through the complete quotation and decision-making process
• Act as the first point of contact for software product and licensing topics
• Coordinate internal and external stakeholders
• Work closely with field sales colleagues and ensure smooth information flow
• Follow up actively with customers after contract signing, identify potential, and drive targeted relationship growth
• Continuously expand product and domain expertise through vendor and internal trainings and relevant certifications

Requirements

• Commercial education or comparable background
• Experience in customer-facing roles, ideally in inside sales or a B2B environment
• Confident customer consulting skills and ability to identify customer needs
• Structured, reliable, solution-oriented way of working
• Secure and professional communication by phone and in writing
• Very good German and good English skills
• Interest in software and licensing topics and willingness to continuously expand expertise
• Fast onboarding into new processes, tools, and vendor portals
• Nice to have: knowledge of software licenses or vendor processes
• Nice to have: experience with Navision or Dynamics 365
• Nice to have: hands-on experience collaborating with vendors, partners, or internal interfaces

Benefits

• Open and trusting company culture with team events
• Flexible trust-based working hours; option to work mobile or from home
• 30 vacation days and a sabbatical option
• Learning and training offers, internal learning portal, coaching, and psychosocial counseling
• Health and sports offerings
• Employee share and referral program
• Free choice of work clothing