Senior Customer Solutions Manager (Software & Technology)

Quick Facts

• Role: Senior Customer Solutions Manager (Software & Technology)
• Focus: Accelerating customer adoption of AWS and driving cloud migration/modernization outcomes

Description

As an AWS Customer Solutions Manager (CSM), you establish deep understanding of the customer’s business vision, culture, and processes and lead successful AWS adoption across people, process, and technology. You serve as the customer’s cloud journey coach and advocate for customer needs, translating strategic goals into executable plans and delivering successful migration, digital transformation, and value realization. You bring program management excellence and thought leadership to improve migration readiness, velocity, and modernization.

Responsibilities

• Drive cloud enablement/adoption readiness, migrations at scale, and digital transformations
• Build education strategies to up-skill customer technical and non-technical roles
• Define cloud business cases, visions/roadmaps, and migration/digital transformation strategies
• Deliver proof of concepts, unblock migration blockers, and create paths to value realization
• Create detailed plans with milestones owned by customer, AWS, and partner teams
• Mature Cloud Business Office capabilities, establish cloud leadership teams, and implement governance
• Increase migration velocity and reduce customer time to benefit by improving how business applications operate at scale on AWS
• Manage end-to-end customer engagements with program management excellence

Requirements

• 7+ years leading large-scale, technical or engineering programs with thought leadership and proven program completion
• 4+ years customer-facing experience engaging executives, technologists, or partners to solve business problems with advanced technologies
• Bachelor’s degree in STEM/business or equivalent
• Experience leading technical and non-technical transformation teams across broad functional teams

Benefits

• Base salary plus sign-on payments and restricted stock units (RSUs)
• Comprehensive health insurance (medical, dental, vision), life and additional coverage options, EAP and mental health support
• 401(k) matching
• Paid time off and parental leave