Customer Success Manager (SaaS / AI Marketing Automation)

Quick Facts

• Role: Customer Success Manager for SaaS AI marketing automation

• Focus: client adoption, retention, and revenue expansion in e-commerce

Description

You’ll be a strategic partner to e-commerce marketing leaders and online-store owners, driving product adoption and uncovering unused potential. You’ll prevent churn by monitoring client health, run business reviews centered on ROI, and identify upsell opportunities to expand MRR through plan and module upgrades.

Responsibilities

• Actively manage a portfolio of clients

• Help customers use advanced AI automations, personalized recommendations, SMS, and data segments

• Identify upsell opportunities (plan expansion, add-on modules, upgrades as volumes grow)

• Monitor a client health score to detect declining activity and reactivate accounts early

• Conduct regular business reviews to present measurable ROI and revenue generated

Requirements

• Experience in SaaS, e-commerce, or B2B account management

• Experience managing B2B customers and understanding the online retail environment

• Commercial, upsell-oriented mindset

• Knowledge of email and performance marketing metrics: PNO, conversion rate, LTV, segmentation, open rate, deliverability

• Analytical, proactive approach using system data to spot value leaks and propose solutions

• Strong communication skills to explain complex AI/data in plain language

Benefits

• Motivating compensation: fixed base + variable tied to MRR expansion and retention

• Work with a high-ROI AI product

• High autonomy and flexibility with remote/hybrid support

• Direct, visible impact on business results