IT Support Specialist

Quick Facts

• Role: IT Support Specialist (Salesforce/CLM & enterprise integrations)

Description

Support and administer a contract lifecycle management application and its legacy systems by migrating data, building integrations, and resolving incidents at levels 1–3. Collaborate with business teams to define data structures and business processes, configure users and notifications, and ensure workflows through testing and user training. Escalate complex issues to vendor support and coordinate fixes when required.

Responsibilities

• Migrate documents/data from legacy applications (e.g., Salesforce, G-drive) into the new contract lifecycle management application
• Work with SaaS/PaaS data structures; use Salesforce tools such as Salesforce Inspector and Salesforce Data Loader
• Set up and use Box Storage for legacy data and connect it to the new application for data transfer
• Assist business analysts with consultations on data structure in the new application
• Consult with business teams to create processes in the new application, including email alerts and users
• Connect the new/legacy application with DocuSign; administer the DocuSign account for the application
• Coordinate SSO setup for the new application, including SSO certificate changes; coordinate the Word 365 plugin setup
• Provide level 1, 2 and 3 support via ServiceNow for both the new and legacy applications, including level 3 troubleshooting using database data and reporting
• Investigate and fix workflow bugs in the new app and the legacy app; perform mass modifications of legacy records
• Test application business processes and integrations with other enterprise systems, including e-signature and office productivity tools
• Escalate complex issues to vendor support, create vendor tickets, and coordinate repairs with vendor teams
• Validate and support vendor bug fixes for both the new application and legacy systems
• Support user trainings; create training materials and tutorials for both new and legacy applications

Requirements

• Salesforce Certified Platform App Builder
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Administrator
• Conga (Salesforce based) 201 CLM Essentials Administration Certificate
• AWS Certified Cloud Practitioner
• ITIL Foundation Certificate in IT Service Management
• Knowledge of SQL
• Ability to actively participate in discussions with business teams
• Ability to find solutions to business needs
• Ability to provide level 1, 2 and 3 support

Benefits

• Participation in interesting and demanding projects
• Flexible working hours
• Great, non-corporate atmosphere
• Possibility to work remote or hybrid (2 days per week from the office)
• Opportunities for development and promotion
• Attractive package of benefits