Customer Data Analyst

Quick Facts

• Fixed-term: 2 years

Description

You will be responsible for end-to-end analysis of customer data and behavior to enable the best possible shopping experience. The role includes answering emerging questions from objective setting to data-driven recommendations, designing and evaluating statistical test scenarios, and analyzing cross-channel customer journeys between app interactions and in-store purchasing. You will work closely with Data Science to industrialize data products and serve as the contact for international stakeholders on customer data analytics.

Responsibilities

• Holistic analysis of customer data and behavior
• Develop solutions for questions about customer data and behavior, from goal definition to data-driven action recommendations
• Design, accompany, and evaluate statistical test scenarios to measure the success of different initiatives
• Analyze the customer journey across channels to understand and optimize the interaction between app impulses and in-store purchasing
• Partner with Data Science to industrialize data products and act as a contact for international interfaces in customer data analytics

Requirements

• Several years of experience in Customer Analytics, E-Commerce, or CRM
• Good knowledge of Python and/or R; Databricks experience is a plus
• In-depth knowledge of statistical methods and experience with Machine Learning
• Analytical, structured, and methodical working style
• Ability to communicate complex topics in a simple way
• German proficiency required; good English skills

Benefits

• Above-average compensation and comprehensive social benefits of a large company
• Support for work-life balance
• Personal mentor from day one
• Collaborative culture with flat hierarchies and communication at eye level
• Individual training and development opportunities