Customer Data Analyst

Quick Facts

• 2-year fixed-term position

Description

You will analyze customer data and behavior to produce data-driven recommendations, from objective setting through to actionable insights. The role includes designing and statistically evaluating test scenarios, as well as analyzing cross-channel customer journeys to optimize the interplay between app-driven digital impulses and in-store purchasing. You will collaborate closely with Data Science to industrialize data products and support international interfaces in customer data analytics.

Responsibilities

• Develop solutions for questions related to customer data and customer behavior, from goal setting to data-driven recommendations
• Statistically design, accompany, and evaluate test scenarios to measure the success of different initiatives
• Analyze the cross-channel customer journey to understand and improve how app interactions relate to in-store purchasing behavior
• Partner with Data Science to industrialize data products and serve as a contact for international stakeholders in customer data analytics

Requirements

• Multiple years of experience in customer analytics, e-commerce, or CRM
• Good knowledge of Python and/or R; Databricks experience is a plus
• Comprehensive knowledge of statistical methods and experience with machine learning
• Analytical, structured, and methodical working style
• Ability to communicate complex topics simply
• German proficiency required; good English skills

Benefits

• Above-average compensation and full social benefits of a large company
• Support for work-life balance
• Personal mentor from day one to help you get started
• Collegial team culture and opportunities for further education