Customer Data Analyst

Quick Facts

Customer Data Analyst, fixed-term for 2 years.

Description

In the Customer Relations team, you analyze markets, buying behavior, and customer satisfaction to generate strategic, data-driven impulses for better customer-focused decisions. You will develop solutions around customer data and behavior—from goal setting to actionable recommendations—and evaluate test scenarios and cross-channel customer journeys. You will also collaborate closely with Data Science to industrialize customer-data products and support international interfaces for customer-data analytics.

Responsibilities

• Develop solutions for questions related to customer data and behavior, from objective setting to data-driven recommendations
• Conceive, oversee, and statistically analyze test scenarios to demonstrate the success of different measures
• Run cross-channel analysis of the customer journey to better understand and optimize the interaction between in-app digital impulses and in-store purchasing behavior
• Collaborate and align with Data Science to industrialize data products and act as an interface for international stakeholders in customer-data analytics

Requirements

• Several years of experience in (Customer) Analytics, E-Commerce, or CRM
• Good knowledge of Python and/or R; Databricks experience is a plus
• Comprehensive knowledge of statistical methods and experience with Machine Learning
• Analytical, structured, and methodical working style; ability to communicate complex topics simply
• German proficiency required; good English proficiency

Benefits

• Above-average compensation and full social benefits of a large company
• Work-life balance solutions
• Personal mentor from day one
• Collaborative culture with individual training opportunities