Product Owner, Customer Intelligence

Quick Facts

Role: Product Owner, Customer Intelligence

Contract length: 1 year (fixed-term)

Description

Own and evolve a Customer Experience (CX) platform by conceiving and implementing an insights chatbot that intelligently combines and unlocks customer data.

Responsibilities

• Operationalize the product end-to-end across the full product lifecycle—from translating complex business requirements into technical product specifications to driving global rollout.
• Connect and prepare enterprise-wide data and independently create, evolve, and automate dashboards.
• Lead result-oriented control of highly complex, platform-wide initiatives, including responsibility for resources and timing.
• Proactively manage tightly coupled interfaces between business units, IT, and external partners.

Requirements

• Multiple years of experience managing complex IT projects and conceiving/developing innovative AI solutions, including scaling prototypes into full enterprise solutions.
• Completed degree in business administration/economics with a focus on business informatics, or comparable qualification.
• Experience implementing LLM chatbots; deep understanding of dashboards; solid knowledge of Cloud Data Warehouses and Enterprise BI solutions.
• Strong communication and persuasive presence, with excellent teamwork and cross-networking skills.
• Fixed-term role for one year.

Benefits

• Structured onboarding program with a dedicated mentor/buddy.
• Targeted development programs and management training at headquarters.
• Work-life-balance solutions.
• Neutral company vehicle with private use option.
• Support for innovation and a strong onboarding to help you integrate into the job, organization, and region.