Customer Data Analyst

Quick Facts

• Role: Customer Data Analyst

• Contract: 2-year fixed-term

Description

You’ll work on customer data and behavior questions—from defining the objective to delivering data-driven action recommendations. The role includes designing, running, and statistically evaluating test scenarios, and analyzing the omnichannel customer journey to optimize how in-app stimuli relate to in-store purchasing behavior.

Responsibilities

• Develop solutions for emerging questions about customer data and behavior, from objectives to data-driven recommendations

• Design, accompany, and statistically evaluate test scenarios to prove the success of different measures

• Analyze the customer journey across channels to better understand and optimize the interplay between app impulses and in-store buying

• Collaborate closely with Data Science to industrialize data products and act as a contact for international interfaces in customer data analytics

Requirements

• Several years of experience in (Customer) Analytics, E-Commerce, or CRM

• Strong statistical methods knowledge and experience with Machine Learning

• Good knowledge of Python and/or R; Databricks experience is a plus

• Analytical, structured, and methodical working style with the ability to communicate complex topics clearly

• Fluent German is required; good English skills

Benefits

• Above-average compensation and full social benefits of a large company

• Personal mentor support from day one

• Individual development opportunities and a collaborative team environment

• Flat hierarchies and communication at eye level