Customer Data Analyst

Quick Facts

• Role: Customer Data Analyst (Customer Analytics / Customer Data)
• Duration: 2-year fixed-term

Description

You will work on customer-data and customer-behavior questions, from goal setting to data-driven recommendations. The role combines statistical evaluation of test scenarios with cross-channel analysis of the customer journey to better understand how app interactions and in-store purchasing influence each other. You will partner with Data Science to industrialize data products and act as a contact for international interfaces on customer data analytics.

Responsibilities

• Develop data-driven solutions for questions about customer data and customer behavior, from objective definition to recommended actions
• Statistically design, run, and evaluate test scenarios to prove the success of different measures
• Analyze the customer journey across channels to optimize the interplay between in-app digital impulses and in-store purchasing
• Coordinate closely with Data Science to industrialize data products and support international stakeholders in customer data analysis

Requirements

• Several years of professional experience in Customer Analytics, E-Commerce, or CRM
• Proficiency in Python and/or R; Databricks experience is a plus
• Comprehensive knowledge of statistical methods and experience with Machine Learning
• Analytical, structured, and methodically sound working approach; ability to explain complex topics simply
• Fluent German (required) and good English

Benefits

• Above-average compensation and full social benefits of a large enterprise
• Support for work-life balance
• Onboarding with a personal mentor/paten
• Collaborative team culture and individual upskilling opportunities