Lead Technical Operations Manager

Quick Facts

• Role: Lead Technical Operations Manager (Technical Operations)
• Location/Work model: Berlin (hybrid) or Germany (remote)

Description

Lead incident management, technical investigations, and partner communications to ensure smooth product operations. You will manage and coach a technical operations team, analyze data to validate hypotheses and optimize systems, and drive continuous improvements across products and processes.

Responsibilities

• Maintain high-level operational ownership across the team
• Lead incident management and drive swift resolutions as the escalation point for complex issues
• Conduct technical investigations
• Analyze data to validate hypotheses and identify optimizations
• Review technical and product designs to mitigate operational risks
• Support strategic and operational projects
• Implement continuous improvements in products and systems
• Build tools and processes to enhance team efficiency
• Manage internal and external communications
• Coach, mentor, and provide day-to-day direction to team members
• Set clear goals, track performance, and deliver regular constructive feedback
• Own team scheduling and on-call rotations to ensure coverage
• Serve as liaison between the team and cross-functional stakeholders/leadership

Requirements

• 5+ years in 2nd/3rd-level technical support, IT analysis, or monitoring roles, including team leadership experience
• Demonstrated leadership: coaching, direction, and talent development
• Root cause analysis and solution design capabilities
• Product-oriented mindset with risk-prevention focus
• SQL and relational database proficiency
• Ability to predict and prevent technical bottlenecks
• Familiarity with Jira, Prometheus, Grafana, or New Relic (preferred)
• Strong cross-functional collaboration and stakeholder management
• Fluent English
• Analytical, independent, tech-savvy approach
• Comfortable in fast-paced environments with frequent context switching
• Experience with performance management, goal setting, and constructive feedback

Benefits

• Lead technical operations and escalation processes in a fast-growing B2B transportation platform
• Hybrid (Berlin) or remote (Germany) workplace