Analyst – MIS & Governance

Summary: This role focuses on establishing and governing Management Information System (MIS) reporting and analytics to enhance IT service delivery. The Analyst works to ensure data-driven service governance by providing insights into trends and service KPIs while also automating reporting to improve service quality.Responsibilities:MIS Reporting & KPI Governance: Define, document, and align service reporting requirements with ITSM goals.Dashboard Creation & Visualization: Build and maintain dashboards for Service Governance reviews, ensuring clear visual communication of trends.Service Governance Insights & Analysis: Analyze trends, identify issues, and provide actionable insights for governance forums.Resource Utilization & Capacity Reporting: Develop reports on resource usage and support forecasting by analyzing workload trends.Process Improvement & Automation: Identify reporting gaps and propose automation solutions, including AI insights.Documentation, Handover & Knowledge Management: Maintain comprehensive reporting documentation to ensure continuity.Stakeholder & Vendor/Team Collaboration: Collaborate with various teams to ensure data completeness and act as a liaison between stakeholders and technical teams.Key Requirements:Expertise in Power BIAdvanced Excel proficiencyITIL certificationExtensive experience in ITSM frameworksNice to Have:Experience in reporting automation techniquesKnowledge of data manipulation and analysis toolsFamiliarity with service delivery modelsOther Details:Project Location: Pune