IT Product Manager (Customer Technology)

Quick Facts

• Role: IT Product Manager (Customer Technology)

• Collaboration format: B2B (hybrid, Wrocław)

• Focus area: Digital customer touchpoints (online + in-store)

Description

You will partner directly with the business to develop and maintain IT products in the Customer Technology area. The role includes analyzing functional, technical, and organizational requirements; advising on the product lifecycle from business case to testing, acceptance, and production support; and guiding product teams from a business perspective while coordinating with IT and business stakeholders. You will also support agile delivery and the planning of solutions and processes.

Responsibilities

• Work closely with the business department on product development

• Analyze functional, technical, and organizational requirements

• Advise on the product lifecycle (business case → testing → acceptance → production support)

• Support internal projects (organization, planning, project communication, action control)

• Coach product teams on business-oriented decision making and improve cooperation between IT and business

• Collaborate in agile, cross-functional teams to design, implement, and maintain a new integration system

• Support planning of solutions and processes to grow products

Requirements

• Fluent German (C1), Polish (C1), and English (B2)

• 5+ years of experience managing IT products (software development)

• Ability to create a clear structure and independently manage topics to continuously improve solutions

• Experience facilitating workshops to gather business requirements, build a Product Roadmap, and estimate project complexity

• Knowledge of SDLC, agile project methodologies, and iterative implementation of Product Roadmaps

• Ability to work in an international team

• Excellent communication skills with diverse stakeholders

• Willingness to travel to dm group locations

• Documented experience managing agile IT projects

• Strong interest in technology: understanding application and web development to analyze technical requirements and communicate effectively

Benefits

• Partner-based collaboration with autonomy and a dialog culture in product teams

• Flexibility and trust: no strict fixed collaboration hours; results matter

• Smooth onboarding with a planned implementation for assigned projects shared in advance