IT Product Manager (Customer Technology)

Quick Facts

• Role: IT Product Manager (Customer Technology)

• Collaboration type: B2B

• Location: Hybrid (Wrocław)

Description

You will work as a business-facing partner for the Customer Technology product area, responsible for developing and maintaining digital customer touchpoints across online channels and in-store experiences. In close cooperation with business stakeholders, you will support the product lifecycle—from business case creation, through testing and acceptance, to production support. You will also guide product-team collaboration across IT and business, and help plan and evolve integration solutions.

Responsibilities

• Partner directly with the business department

• Analyze functional, technical, and organizational requirements for Customer Technology products

• Advise on product development cycle activities (business cases, testing, acceptance, and production support)

• Provide expert support for internal projects: organization, planning, project communication, and action tracking

• Advise on business-oriented product-team management and coordination between IT and business

• Work in agile, cross-functional teams to design, build, implement, and maintain new integration systems

• Support planning of solutions and processes to develop products

Requirements

• Fluent German (C1), Polish (C1), and English (B2)

• Minimum 5 years of experience managing IT products (software development)

• Ability to build a clear structure and independently manage topics to continuously improve solutions

• Experience facilitating workshops to gather business requirements, build a Product Roadmap, and estimate project complexity

• Knowledge of SDLC and agile project methodologies, including iterative implementation of Product Roadmap

• Ability to collaborate in an international team

• Very strong communication skills to work with multiple stakeholders

• Willingness to travel to different dm group locations

• Documented experience leading agile IT projects

• Strong affinity for technology; able to understand how applications and websites are built to analyze technical requirements and communicate effectively with stakeholders

Benefits

• A partner-based collaboration model focused on autonomy and a culture of dialogue in product teams

• Flexible cooperation with no fixed strict hours; trust- and results-oriented approach

• A well-prepared start with a tailored onboarding plan shared in advance

• Opportunity to learn about the collaboration culture through the recruiting team