Junior IT Support Specialist

Quick Facts

• Role: Junior IT Support Specialist

• Start date: ASAP

• Contract length: 6 months

• Schedule: Full-time, 5 days per week, on-site

• Level: Junior

Description

Join a helpdesk team that serves as the front door for employee technical questions. You will handle the first-line ticket queue, support new-hire onboarding, manage day-to-day hardware logistics, and provide in-person help through walk-ups. You’ll work in a shared, AI-native service desk and build deeper ownership over time.

Responsibilities

• Work the first-line ticket queue: triage, resolve, and escalate with clear handovers

• Support new-hire onboarding: help stage devices, assist with day-one setup, and welcome colleagues to company tools

• Manage day-to-day hardware logistics: peripherals, stock, swaps, and returns

• Provide visible, approachable floor support for walk-up questions

• Learn the IT stack hands-on and grow into deeper ownership over time

Requirements

• 1–2 years of experience in IT support, service desk, or a comparable customer-facing technical role

• Customer mindset focused on unblocking users quickly and kindly

• Curious and coachable: ask good questions and document what you learn

• Comfortable working on-site five days per week

Benefits

• Full-time, on-site role within a dedicated helpdesk pod focused on removing blockers

• Shared service desk environment with common SLAs and automated routing