Junior IT Support Specialist

Quick Facts

• Role: Junior IT Support Specialist (first-line IT support)

Description

You will provide first-line technical support by handling user requests, diagnosing, and resolving IT problems. The role includes installing and configuring computer hardware and software, supporting peripherals, and monitoring IT systems for performance and availability. You will also help the IT team with ongoing activities and projects while maintaining technical documentation.

Responsibilities

• First-line technical support: respond to user tickets, diagnose and resolve IT issues
• Install and configure computers and software
• Handle and manage peripherals (printers, scanners, mobile devices, etc.)
• Monitor performance and availability of IT systems and infrastructure
• Diagnose and resolve problems related to network, hardware, and system infrastructure
• Support the IT team in day-to-day tasks and projects
• Create, update, and maintain technical documentation, operational procedures, and user instructions

Requirements

• Higher education in Computer Science or technical secondary education (in progress)
• Minimum 1 year of professional experience in a similar role
• Good knowledge of MS Windows and Windows Server
• Knowledge of Microsoft 365: Exchange Online, SharePoint, Teams, OneDrive
• Ability to work under time pressure and manage multiple concurrent tasks
• Independent, accurate, reliable, and responsible work style
• Strong communication skills with users at different technical levels

Benefits

• Sports classes co-financing
• Private medical care
• Life insurance
• Flexible working hours
• Integration meetings
• No dress code