Senior Business Operations Specialist

Quick Facts

• Role: Senior Business Operations Specialist

Description

You will operate the PMO end-to-end, owning scheduling and bench management, operational reporting, and the tooling that connects them. You will maintain Productive as the system of record to ensure delivery data accuracy, reliable forecasts, and early visibility into margin leakage. You will coordinate cross-functional workflows and keep integrations and workflow automation working across Productive, Salesforce, and HubSpot.

Responsibilities

• Run the PMO: delivery audits, adherence to delivery standards, risk reviews, and EVM discipline across the portfolio

• Own scheduling and bench management: daily allocation visibility, capacity planning, and bench reduction

• Own Productive: project setup, budgets, rate cards, time tracking hygiene, and reporting structures

• Maintain and enforce SOPs across departments; flag breakdowns and propose updates

• Produce margin and forecast reporting; identify revenue leakage and escalate with evidence

• Build and maintain operational dashboards for delivery leads, finance, and the board

• Coordinate cross-functional operational workflows across sales, finance, legal, talent, and marketing

• Maintain integrations and workflow automation between Productive, Salesforce, and HubSpot

Requirements

• 3–5 years in Delivery Operations, Business Operations, or PMO (ideally in a software house or professional services environment)

• Hands-on experience with Productive (must have)

• Working experience with Salesforce or HubSpot

• Solid understanding of forecasting, scheduling, and gross margin mechanics

• Track record of operating within and enforcing a defined process framework

• Strong analytical and systems-thinking skills; comfortable with spreadsheets and BI tools

• Proven cross-functional coordination across commercial and delivery teams

• Native-level communication and English at least C1

Benefits

• WorkSmile platform (UoP/CoE): Multisport card, private health insurance package, life insurance, and benefits across 15 categories (shopping, leisure, travel, food, etc.)

• Remote support (UoP/CoE): PLN 175 monthly lump sum (ryczałt) for remote employees

• B2B option: Discounts on Apple products

• Internal initiatives: team workshops and integration events, webinars, and knowledge-sharing sessions

• Disability-related recruitment adaptations available upon request